Frequently Asked Questions
Everything you need to know about your vinyl journey.
How do you ensure my turntable arrives safely?
We use specialized double-walled boxes and heavy-duty foam inserts designed specifically for high-end audio equipment to prevent movement and damage during transit.
Do your turntables come with a warranty?
Yes, all new turntables include a 2-year manufacturer's warranty, while our certified refurbished units come with a 1-year store warranty covering parts and labor.
What is your return policy for audio equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do the record players come with a pre-installed cartridge?
Most of our entry-level and mid-range models come with a pre-aligned cartridge. For high-end audiophile decks, the cartridge is often sold separately to allow for customization.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for those who want to start spinning their records sooner.
Can I get help setting up my new turntable?
Absolutely. Every purchase includes access to our digital setup guides and one-on-one technical support via phone or video call to help you balance your tonearm and calibrate tracking force.